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Activation Lock

All of a sudden, when I switched my iPad on, I got a screen sayin "Activation Lock". I had to enter my Apple ID and Password but the ones I had didn't work. So, I went on line (pc) and successfully generated a new Apple ID and Password. These work fine for the pc now but still incorrect for the iPad! Any ideas anyone? One clue - the iPad says I need to use the data that were used to set up this iPad m.....@yahoo.com but I have no idea what that is nor the original (?) Password. Hence creating new ones.

Posted on May 6, 2020 1:54 AM

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Question marked as Best reply

Posted on May 6, 2020 2:05 AM

Attempting to change your AppleID for a new account is a bad idea - on many levels. Your AppleID is an account to which all your App, service and media purchases from Apple are indelibly linked. If you switch to a different AppleID account, you’ll lose access to all purchases - and will, eventually, have to replace all Apps that are not part of the standard iOS/iPadOS distribution. Be prepared for pain...


If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

1 reply
Question marked as Best reply

May 6, 2020 2:05 AM in response to JarroW1945

Attempting to change your AppleID for a new account is a bad idea - on many levels. Your AppleID is an account to which all your App, service and media purchases from Apple are indelibly linked. If you switch to a different AppleID account, you’ll lose access to all purchases - and will, eventually, have to replace all Apps that are not part of the standard iOS/iPadOS distribution. Be prepared for pain...


If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

Activation Lock

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