panic(cpu 4 caller 0xffffff800c216487) - MacBook Pro (16-inch 2019) continuously restarting after going to sleep

I recently (last week) received an 'Apple Refurbished' MacBook Pro (16-inch 2019).


Since receiving it I have installed the following:

MS Teams (For work)

World of Warcraft (Yeah I know....)

Citrix Workspace (For work)

Google Chrome

WhatsApp Desktop


Everything is up to date, I installed the latest Catalina update and App Store says everything is up to date as well. However, Almost every time I shut the lid and leave it for an hour or more when I come back to it, it's rebooted itself and I get the 'Your computer was restarted because of a problem' message:


I've tried to search for the error message but I can't figure out what's happening, and I'm hopeful someone here might have had the same and has a solution! I have nothing connected to the MacBook except the power supply. I was hoping for better from (an almost) brand new machine. I have run the Apple Diagnostics and everything there checks out fine.


The full text of the error report in the additional text field.


MacBook Pro 16", macOS 10.15

Posted on May 6, 2020 8:02 AM

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Question marked as Top-ranking reply

Posted on May 6, 2020 8:08 AM

This is a known issue—


The work around before a software update is issued

>System Preferences>Energyy Saver disable Power Nap in both batt and power source options.


If no resolve disable auto graphic switching.



Apple Feedback http://www.apple.com/feedback



Further reading:

Macbook pro 16 2019 freezes randomly and restarts

https://discussions.apple.com/thread/250905859



Similar questions

1 reply
Question marked as Top-ranking reply

May 6, 2020 8:08 AM in response to Chunkywelsh

This is a known issue—


The work around before a software update is issued

>System Preferences>Energyy Saver disable Power Nap in both batt and power source options.


If no resolve disable auto graphic switching.



Apple Feedback http://www.apple.com/feedback



Further reading:

Macbook pro 16 2019 freezes randomly and restarts

https://discussions.apple.com/thread/250905859



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panic(cpu 4 caller 0xffffff800c216487) - MacBook Pro (16-inch 2019) continuously restarting after going to sleep

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