Lost Apple ID and Password

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Level 1

8 points

Lost Apple ID and Password

We upgraded our phones last year and my son doesn’t know his Apple ID or Password. I would like to use this old phone as a company phone but have ZERO idea how to reset it and use it as a new phone.

iPhone 8 Plus

Posted on May 6, 2020 12:04 PM

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Answer 1

Top-ranking reply

donv_the_ghost

Level 9

50,948 points

May 8, 2020 4:27 AM in response to ToddSmall

See: If you forgot your Apple ID https://support.apple.com/en-us/HT201354 and

If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid

You also are likely to need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

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Answer 2

ProustGiulio

Level 10

208,662 points

May 6, 2020 1:24 PM in response to ToddSmall

You can call Apple directly using this link: Contact Apple for help with Apple ID account security - Apple Support

Regards and best of luck.

Giulio

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Answer 3

ProustGiulio

Level 10

208,662 points

May 6, 2020 12:13 PM in response to ToddSmall

If you can provide a proof of purchase (receipt/invoice) of that device, you can try and visit an Apple Store and explain your problem. They should be able to help you.

Regards

Giulio

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