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Lost Apple ID and Password

We upgraded our phones last year and my son doesn’t know his Apple ID or Password. I would like to use this old phone as a company phone but have ZERO idea how to reset it and use it as a new phone.

iPhone 8 Plus

Posted on May 6, 2020 12:04 PM

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Question marked as Top-ranking reply

Posted on May 8, 2020 4:27 AM

See: If you forgot your Apple ID  https://support.apple.com/en-us/HT201354  and

 

 If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid 

 

You also are likely to need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

6 replies
Question marked as Top-ranking reply

May 8, 2020 4:27 AM in response to ToddSmall

See: If you forgot your Apple ID  https://support.apple.com/en-us/HT201354  and

 

 If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

 

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid 

 

You also are likely to need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

Lost Apple ID and Password

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