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Addielou1 Author

Level 1

5 points

Reset iPhone

How do you factory reset a phone that you don’t know Apple ID password to? Nephew put an Apple ID account on my old phone and I want to reset phone and can’t.

iPhone 8 Plus

Posted on Sep 13, 2022 5:05 PM

Top-ranking reply

Eric Root

Level 10

684,603 points

Posted on Sep 13, 2022 5:24 PM

Can you get your Nephew to sign out of the phone?

If necessary, if you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple. -

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Reset iPhone

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