How to access Digital Photo Professional 4 App by Canon on my mac OS Mojavi

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How to access Digital Photo Professional 4 App by Canon on my mac OS Mojavi

I have a lot of edited pictures on Digital Photo Professional 4 App by Canon which I can no longer have access to, this is the error message I get:

The last time you opened Digital Photo Professional 4, it unexpectedly quit while reopening windows. Do you want to try to reopen its windows again? and then the quit unexpectedly and that the report will be sent to Apple! It has been over a week and I still have no way of opening DPP4?? Please help.

iMac 27" 5K, macOS 10.14

Posted on May 6, 2020 12:49 PM

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Answer 1

Best reply

FoxFifth

Level 10

470,091 points

May 6, 2020 1:02 PM in response to artdesigngallery

Two things you may want to try:

1) check and or post to the Canon Support forum to see if anyone there is aware of an issue: https://community.usa.canon.com/t5/Software/bd-p/software

2) Download and install the latest version: https://hk.canon/en/support/0200583802/1

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Answer 2

FoxFifth

Level 10

470,091 points

May 7, 2020 11:21 AM in response to artdesigngallery

This is primarily a user-to-user support forum; other Apple users like you. We can't do any kind of screen sharing with you.

If it was me, I would first contact Canon support: https://www.usa.canon.com/internet/portal/us/home/support/product-finder/support-software

But if you want to contact Apple Support, there is a "Contact Support" at the top right of this page.

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Answer 3

May 7, 2020 11:08 AM in response to FoxFifth

Thank you I tried both your suggestions and haven't been successful, is it possible to screen share on messages to fix this?

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How to access Digital Photo Professional 4 App by Canon on my mac OS Mojavi

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