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Help regarding Macbook Air

My laptop will not turn on [somewhat] it just shows up a folder with a question mark on it. What can I do?

MacBook Air

Posted on May 6, 2020 1:49 PM

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Question marked as Best reply

Posted on May 6, 2020 4:49 PM

• If your Mac starts up to a question mark - Apple Support

https://support.apple.com/en-us/HT204323


A folder with a flashing question mark:

"Means that your startup disk is no longer available - or doesn't contain a

working Mac operating system. Press and hold the power button on your

Mac for up to 10 seconds, until your Mac turns off." ~ Further steps apply.



3 replies
Question marked as Best reply

May 6, 2020 4:49 PM in response to jjewliana

• If your Mac starts up to a question mark - Apple Support

https://support.apple.com/en-us/HT204323


A folder with a flashing question mark:

"Means that your startup disk is no longer available - or doesn't contain a

working Mac operating system. Press and hold the power button on your

Mac for up to 10 seconds, until your Mac turns off." ~ Further steps apply.



May 6, 2020 5:02 PM in response to mdp1101

Further steps before 'throwing-in-the-towel' ~ from above Support article include:


  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Turn on your Mac and immediately press and hold Command (⌘) and R to start up from macOS Recovery.
  3. While in macOS Recovery, use Disk Utility to repair your startup disk.
  4. If Disk Utility found no errors or repaired all errors, take either of these actions:


[If you still need help, please contact Apple Support.]


• Apple Repair and Repair Status Check - Official Apple Support

https://support.apple.com/repair


{One of Apple options, depending on locality: allows user to return

the Mac to Apple repair, in box they send out for this purpose.}



Help regarding Macbook Air

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