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hereef1 Author

Level 1

4 points

battery replacement

I sent my IPhone 6S to Apple for battery replacement. Phone and battery are 6 six years old. Apple sends me an e-mail...

Your product arrived at our repair center, but our technicians weren't able to process your repair request. We’re sending the product to you along with a letter that provides more information.

i called Apple support and ask why the battery was not replaced. Tech said battery passed some sort of diagnostic test. I prepaid for a battery replacement, after heavy use and 5 years of service, I don’t care what the diagnostic said, the battery is toast. Battery health says the battery is degraded and needs service. What’s the story Apple

iPhone 6s, iOS 13

Posted on May 6, 2020 2:54 PM

Top-ranking reply

Johnathan Burger

Level 9

68,311 points

Posted on May 6, 2020 2:55 PM

User to user support forum.

Apple is not here.

You have to work it out with Apple support.

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battery replacement

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