Apple Intelligence is now available on iPhone, iPad, and Mac!

⏺ Join the discussion

⏺ Press release 

⏺ Learn more

⏺ Watch the video

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: mitchnai
mitchnai Author
User level: Level 1
8 points

Unable to upgrade Catalina (Restart not working)

Hi,


My Catalina installation is stuck at "closing other applications" and not going to restart the computer. Storage space is adequate, no other apps are opening, currently using Sierra 10.12.6. This has happened a few time. I tried to restart my laptop manually and re-install again, still no luck. I attached screenshot. What should I do? Thank you so much.


best

mitch

Posted on May 6, 2020 11:11 PM

Reply
Question marked as Top-ranking reply
User profile for user: dialabrain
dialabrain
User level: Level 10
124,649 points

Posted on May 6, 2020 11:14 PM

Try upgrading while in Safe Mode.

How to use safe mode on your Mac - Apple Support

View in context

Similar questions

3 replies

Unable to upgrade Catalina (Restart not working)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up