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child apple id can't log out macbook air

hello. logged into macbook air with childs apple id and now can't log out because the sign out button is greyed. tierd to take off all restrictions from child account but still sign out button is grey at apple id overview bar. in iphone settings the same apple id can't sign out because it's grey and bottom is text "sign-out is not available due to restrictions." how can i sign out then?

MacBook Air

Posted on May 7, 2020 2:34 AM

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Question marked as Top-ranking reply

Posted on May 7, 2020 9:00 AM

Based on what you posted, there are restrictions in place on the computer and the phone that are preventing signing out of the ID. Have you turned all Parental controls off in System Preferences/Users & Groups and if using Catalina, in System Preferences/Screen Time? On the phone, are all restrictions off in Settings/Screen Time? After turning everything off, have you tried restarting?

3 replies
Question marked as Top-ranking reply

May 7, 2020 9:00 AM in response to deemant

Based on what you posted, there are restrictions in place on the computer and the phone that are preventing signing out of the ID. Have you turned all Parental controls off in System Preferences/Users & Groups and if using Catalina, in System Preferences/Screen Time? On the phone, are all restrictions off in Settings/Screen Time? After turning everything off, have you tried restarting?

child apple id can't log out macbook air

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