You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot log into App Store via Apple TV

My exroommate and I split and Apple TV second generation. He moved out over a year ago.


I am unable to access the App Store from inside Apple TV, because it is set to his account - even though I am logged into Apple TV as my own account.


There is no way available to me to log him out of the App Store so I can log in and get new apps, etc.


Other than resetting to factory default, is there anyway I can get to the App Store to install new apps or update broken ones? (for example, YouTube does not allow me to scroll left or right, only up and down. No other app does that. Twitter has no way for me to log in, I am stuck in their generic pop culture feeds.)


Thanks!

Posted on May 7, 2020 11:48 AM

Reply
Question marked as Top-ranking reply

Posted on May 7, 2020 2:28 PM

You are advised to reset the Apple TV to factory settings, to purge any trace of former users from the device.

Reset or restore your Apple TV to its factory settings - Apple Support

Then you can set it up with just your own account and your own settings.

1 reply

Cannot log into App Store via Apple TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.