You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: dasbutcher
dasbutcher Author
User level: Level 1
4 points

Cannot update apple productivity apps- Iphone 11 pro Max 13.4.1 update

I cannot update the productivity apps on my Iphone. Numbers, Garageband, Pages, Itunes, Keynote all will not open. There is an icloud icon that displays a message that says it cannot be installed and clicking that takes me to the store page where there is no link or button to download. The download shows a blue sqaure inside a gray circle.


My phone has plentiful storage 100's of gbs of free space. My ios is updated, my apple id on my phone is correct and none of my other apps are experiencing this issue.



iPhone 11 Pro Max

Posted on May 7, 2020 12:20 PM

Reply
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
206,405 points

Posted on May 7, 2020 12:33 PM

The square inside the blue circle is the download progress bar. The circle should gradually fill up as they are downloaded. Is the iPhone connected to a Wifi network? Normally those apps, except for the iTunes Store, are pretty large and will not download over cellular data unless you turn on the option.


If you tap it, the square acts as a stop button to cancel the download.


You can try to stop the download, and start it again, and see if it can complete.


The iTunes Store however, is pre-installed on an iPhone and is updated with the OS version so should not need to update or download at all, unless it was offloaded for some reason.

Try stopping all the downloads as described above, reboot your iPhone, and try again.



Also if the iPhone is offloading items, check Settings->General->iPhone Storage to make sure you do have free storage space.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
206,405 points

May 7, 2020 12:33 PM in response to dasbutcher

The square inside the blue circle is the download progress bar. The circle should gradually fill up as they are downloaded. Is the iPhone connected to a Wifi network? Normally those apps, except for the iTunes Store, are pretty large and will not download over cellular data unless you turn on the option.


If you tap it, the square acts as a stop button to cancel the download.


You can try to stop the download, and start it again, and see if it can complete.


The iTunes Store however, is pre-installed on an iPhone and is updated with the OS version so should not need to update or download at all, unless it was offloaded for some reason.

Try stopping all the downloads as described above, reboot your iPhone, and try again.



Also if the iPhone is offloading items, check Settings->General->iPhone Storage to make sure you do have free storage space.

Reply

Cannot update apple productivity apps- Iphone 11 pro Max 13.4.1 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up