Shubhammbhatia wrote:
HI Guys,
I am facing the issue of black horizontal lines after overheating of my macbook pro 2017 without touch bar. These lines got disappear when i shut down the machine. With no overuse, just surfing and official work during the day, this issue persists.
P.S- I already did NVRam Rest and SMC reset but nothing good has happened.
Can you guys tell me, what to be done here. Apple has already offered free repair programs in macbook pro 2016 models but for us there is no program offered.
We all have spent a huge amount on our machines, @Apple you can't let us for slug. Attached is the image.
https://discussions.apple.com/content/attachment/86e1c084-15ae-4409-9349-03e35a201146
If it gets worse you can do is take it in/ send it in for repair.
You can try an external monitor—if it is a GPU problem it will show externally as well, if it is a sceen issue only it will not show externally.
I do not suspect this is the same issue as the cable issue. Service Program—
https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/
Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
Customer Support Call (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
