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My iphone xs got wet and after charging some buttoms starting to fail. It still has warranty. Pls provide other options?

I went to apple few months back when my phone was just 3months old. Phone got wet and I thought it was dry, after charging it some buttons and phone swiping barely worked. Apple staff told me its not covered by warranty. What can we do? I hope atleast we were given options? Like replacement we are willing to add little extra. He said we need to pay for repair around 2000 aed and thats too much since the phone was just 3months old. Now after 2months warranty of the phone will be over. Any suggestions pls? Thank you

iPhone XS

Posted on May 8, 2020 6:13 AM

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Posted on May 8, 2020 7:05 AM

As mentioned by the others, the basic hardware warranty does not cover liquid damages on a new Apple products. However, if you purchased an additional AppleCare+ service plan, it may be covered as one of the two "accidental" damages at a reduced repair cost. The price quoted would be determined by the Apple technician and based on either a repair (if possible) or.a replacement phone. Note that a replacement may not necessarily be with a new phone but could potentially be a refurbished model.

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Question marked as Top-ranking reply

May 8, 2020 7:05 AM in response to Jamine30ae

As mentioned by the others, the basic hardware warranty does not cover liquid damages on a new Apple products. However, if you purchased an additional AppleCare+ service plan, it may be covered as one of the two "accidental" damages at a reduced repair cost. The price quoted would be determined by the Apple technician and based on either a repair (if possible) or.a replacement phone. Note that a replacement may not necessarily be with a new phone but could potentially be a refurbished model.

My iphone xs got wet and after charging some buttoms starting to fail. It still has warranty. Pls provide other options?

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