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Lucyharbor Author

Level 1

4 points

phone stuck on apple logo

Hi my phone was stuck with the apple logo and wouldn't do anything else. I've managed to get it to stop but iTunes tried to an update but it didn't work and now says I need to restore it, but my phone had stopped backing up several months before and I don't want to lose all my photos. is there any way around this?

iPhone 6s

Posted on May 9, 2020 5:00 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

416,248 points

Posted on May 9, 2020 6:11 AM

Restart the device. That's it.
Still not solved --> Force restart iPhone - Apple Support
Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...

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phone stuck on apple logo

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