assistive touch icon

Question

Level 1

8 points

assistive touch icon

why can’t I get the assistive touch icon to appear when I turn on assistive touch following the apple instructions. after I installed ios 13.4.1 it disappeared and I cannot get it back. Soooo annoying

iPhone 11, iOS 13

Posted on May 9, 2020 3:06 PM

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Answer 1

ChrisJ4203

Level 10

236,297 points

May 9, 2020 3:17 PM in response to witty101

Besides just trying to turn it on, what other troubleshooting have you tried? Try powering the iPhone off and back on again. From there, if Assistive Touch does not appear, try turning it off and then restarting the iPhone. After it restarts, turn it on again. I have an iPhone 11 Pro with iOS 13.4.1, and I just tested and was able to turn it on. It appeared as soon as I turned it on in Settings.

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Answer 2

ChrisJ4203

Level 10

236,297 points

May 10, 2020 7:47 AM in response to witty101

Next steps would be to take a current backup and restore to that backup. If that does not work, then restore to factory, set up as new not from a backup, and test. If it works from there, then try restoring your backup. If it disappears again, the problem is in the backup data. There is something corrupt there that is not allowing AssistiveTouch to work. You would need to restore to factory again and set up as new, and just recreate your content.

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Answer 3

witty101 Author

Level 1

8 points

May 10, 2020 8:19 AM in response to ChrisJ4203

Thanks so much for taking the trouble to give such a comprehensive reply. I’ve found the solution thanks to this forum. Settings-General-Switch off. Turn back on and voila. There’s the icon. Still have an issue with phone going into white screen mode and hibernating itself. I suspect apple wfh have caused upgrade issues. But nothing is as bad as not having assistive touch so I’m happy. Ish. 🤸🏿‍♀️

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