13" MacBook Pro 2017 - Blinking horizontal lines at the top of the screen

I am here to remember people to keep writing this issue to https://www.apple.com/feedback/macbookpro.html.

I don't know if thousands of requests can lead to something, but doing petitions is maybe even worse.

Let's keep reporting this shame!

Guys, tomorrow i will start a horror path with apple support:

today one key has come out of the keyboard, and after a confirm by telephone, i am bringing tomorrow my macbook pro 2017 13'' to be repaired through the keyboard service program (https://support.apple.com/keyboard-service-program-for-mac-notebooks).

I will insist on the main problem about these lines and hope to have further updates for you.

I'm also facing the same issue with my 2017 13inch 4-port macbook pro! Discovered this thread only after I posted my question on it here: https://discussions.apple.com/thread/251356447?page=1

The Genius Bar has said it's a chargeable repair and I'll have to replace my display. They acknowledge it's something that happens, but pretty much ends there. I understand they are also trained to deal with such complaints in this manner.

I'm feeling so frustrated after hours on the phone with apple but with no solution except to pay a hefty price to replace my entire display - with no guarantee the problem won't come back either. The other alternative I've heard is to trade it in.

I just hope apple will acknowledge this problem for the 2017 models soon :(

Update!

Just went to technician to clean my MBP 2017 (13’), and there are so many dusts. The technician managed to also change the thermal paste.

Does it solve the problem? Not really. I tested my laptop’s performance without external fan after that, and it worked perfectly for 6 hours until it showed faint line (again). But this time it’s much more invisible that I only could see it with a really bright background (like white color). Otherwise, it’s worth it for me. At least I could work outside for a decent amount of time.

I guess once you’ve found this annoying horizontal line, there’s no turning back. You can’t do anything unless to change the display. For what its worth, I could recommend you something:

1. For those who really feel annoyed by the horizontal line (maybe it’s too severe): it’s time to change the display. Yes I know it’s costly, but apparently the thing that’s broken is within the display. Cons: high cost & it’s actually a design faulty. You MIGHT encounter this problem again... unless there’s new design for the display.
2. For those who is fine with this horizontal line: since the problem is heat, try to not overwork your laptop. You can clean the dust, use external fan, anything that could reduce the heat. Using thermo software is quiet useless for me, and using fan manager software is not recommended by many technicians. But it’s up to you! As long you can manage the heat, then the horizontal line should be almost invisible.

So once again, Apple please read this! This is really inconvenient to maintain our “pro” laptop. You’re better than this.

Hello, I have the same laptop, same model, and cannot figure out what's happening.

I have exactly the same problem, can someone from Apple can do something?

Definitely, it cannot be a coincidence that the following facts are likely to happen to so many people:

• this happens right after two years of warranty
• this typically happens on macbook pro 16 and 17
• people complaining about it didn't have accidental damage (are we all liars?)

In my case, i personally reported this summer to Apple Store a damaged yellow charge cable, due to probable overheating, that seems to be similar to the problem of these horizontal lines/artifacts.

They replaced my cable, without finding any anomaly in their diagnosis. 3 months later this problem, still a coincidence, guys, really???

I've spent the last three days with Apple Support trying to reboot the whole computer, a lot of time spent on doing a backup with time machine, updating to Big Sur, they tried to consider me guilty for any superficial stuff, like "you have a lot of garbage in "Other" section in archive", or "well, you probably keep the monitor on too much". WTF?!?!??!

I spent 2000 euros for a computer, i don't expect to keep it turned on for a week, but does it really depend on keeping the monitor on for 3 or 4 hours? Uh?

I am so frustrated, today is about 2 years and 1 month that i have this computer and of course, this kind of stuff happens when important things have to be done.

In this case i need my computer to work and cannot wait for a month to be repaired, because of course i bought it from MediaWorld, and after the first year i should contact them.

But, APPLE, if you have thousands of people with the same problem, why don't you do anything?

As soon as it happened, I ordered a new one. Folks, I am not trying to defend Apple but keep in mind they don't even make the parts inside of the laptop. For that reason, they have the warranty period right. How can they guarantee something will work 100% 10 years straight for parts they don't even produce themselves. My new MacBook pro just shipped today; here I have the specs if any nerds curious out there. lol

13-inch MacBook Pro - Silver

Hardware:

• 2.3GHz quad-core 10th-generation Intel Core i7 processor, Turbo Boost up to 4.1GHz
• Intel Iris Plus Graphics
• 32GB 3733MHz LPDDR4X memory
• 1TB SSD storage
• 13-inch Retina display with True Tone
• Four Thunderbolt 3 ports
• Touch Bar and Touch ID
• Backlit Magic Keyboard - US English
• Accessory Kit

the same for me, I'm very angry ..I'm just started my studies and those problem appears . it's just upset that apple don't recognize this problem. many peoples suffer from this problem on 2017 models . we spent thousand of dollars for get the "best" device but receive a not trustworthy one.

the problem is overheating in the t-con , you can't repair it without replace the whole screen .. it's just crazy that such device got overheated just of using zoom for studies.

it's my first apple notebook and I'm saying in sure that it the last one!

Same issue since last year. Mine black lines is from the bottom of the screen. As you can see white dot under the Dock can not see already. Only use few hours will become like this. Then few hour after will become all screen black.

I went to apple store when I found this problem. However, they can not solve this issue for me. Only can do is changing the new screen.

This is my first time to buy the McBook. I thought I could use it for a long time, maybe I‘ｍ wrong :(

Same problem with same device (MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports). I noticed that many people are experiencing the same problem all in the same period (March / April / May 2020) .. it seems as if the graphics card is "running out" on this model in the same period .. maybe the time has come to open a replacement program from Apple?

I'm experiencing the exact same thing with my MacBook Pro (13-inch, 2017).

I went to see a genius and he basically said I can replace the screen for 600 euros, or try to live with it!

Looks like a lot of people with the same model experiencing the same problem.

Is there anyone from Apple Support who can reply on this please and bring us some more clearity?

Going to see a genius is not an answer.

This is my screen. Leaving traces of light behind from a previous screen. It usually gets worse than this.

I've been having the same issue for about 6 weeks now (2017, 13 '' MacBook). It's getting worse daily. The lines used to disappear after shutting down the Laptop and they still do but reappear after around 30 seconds. The longer the Laptop is running the worse the problem gets. The lines even turned pink the other day.

I will ad a few pictures of my screen with a white background because the problem ist most visible there. I am only experiencing the lines on the top of the screen though not on the top and bottom like some of the unfortunate people in this thread.

This issue has a massive following on iFixit (It's actually a hardware issue, see https://www.ifixit.com/Answers/View/510833/Horizontal+lines+on+top+and+bottom+screen). They will always come back after the laptop heats up. So I recommend using it in a cold room or using it in intervals so you don't get to see them. It started like this (First few hours):

And now it escalated to this (On hot days):

TLDR: It's a hardware issue in which apple didn't expect a chip in the display assembly to deteriorate in high temperatures. It's also their fault for putting the same chip so close to the heatsink. #DisplayGate

I have MBP 2017 non-touch bar which has developed a dark horizontal lines after using the device for some time and if I ignore the lines the lines get darker.

The only thing that I can do is shutting down the laptop and then the lines disappear but then if I use it again the liens appear again.

I hope Apple listen to us because there has been a lot of customers who are complaining about the same issue

Hi I’m also kind of having a similar issue that grew over time and has become permanent and I have send it to the service providers but lol they are saying water damage is near the Touch Bar when I never even drop water also they told me me my display will be free of cost replacement but I need to pay ₹35,000 or $480 to replace the keyboard, touchbar and trackpad and only then they will replace my display for free. Here is a photo I got from google with the exact issue since my MacBook Pro 2018 13 inch is not with me but at the service Center

MacBook Pro (15-inch, 2017)

I started to have from Today experiencing lines across the entire display, is ok on an angle og about 105 degrees, anywhere before and over displays horizontal lines.....is a Mac that I payed 3000€ 2,5 years ago....so I don't find this normal....when you buy a Macbook normally you pay so much expecting top quality. My ex Macbook fron 2013 was like a tank....So Apple...any reactions on this?