Unlocked iPhone 11 Pro can’t connect to new Cellular Network

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Level 1

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Unlocked iPhone 11 Pro can’t connect to new Cellular Network

I bought my iPhone 11 Pro unlocked from BestBuy, and used a “Bring your own SIM” kit from Straight Talk. Worked great with no problems, but I found a better plan through U.S. Mobile and bought a SIM card kit from them. Using my IMEI number it was determined that my iPhone met the requirements to use their networks, and my account & SIM are activated. When I put the new SIM into the phone and try to start the set-up process, I have full bars of service but my iPhone gives me a message that says it’s not compatible and that I need to can’t t my carrier & have them unlock my phone? It’s already unlocked, but I called Straight Talk anyways and they told me the same thing; my phone is already unlocked. I contacted U.S. Mobile and they told me to contact Apple Support for further guidance. I’d really appreciate if someone could help me resolve this!

iPhone 11 Pro, iOS 13

Posted on May 11, 2020 4:13 PM

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Answer 1

Top-ranking reply

ChrisJ4203

Level 10

236,297 points

May 11, 2020 4:42 PM in response to corbin147

As stedman1 has told you. Best Buy does not sell unlocked phones, but phones that are flex reseller phones and lock to the first carrier they are used with. You will have difficulty with getting the unlock from Straight Talk, because it does not appear in their records as a phone that was purchased from them and locked. When you contact Straight Talk, you may need to ask them to escalate this up the ladder for help, but they are the only ones that can unlock it.

Just a word of advice for the future, if you want to purchase a truly unlocked phone, you have to purchase direct from Apple.

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Answer 2

stedman1

Level 10

264,484 points

May 11, 2020 4:37 PM in response to corbin147

Unfortunately, Best Buy does not sell unlocked iPhones. You will need to work with your existing cellular provider to arrange for unlocking.

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Answer 3

BORg529

Level 4

3,070 points

May 11, 2020 4:33 PM in response to corbin147

Everybody here only users of Apple products. Apple are not responsible with carrier unlocking iPhones. They only sell “sim free, or unlocked iPhones.” This iPhone 11 Pro from Best Buy, guarentee unlocked? Try this link: https://support.apple.com/en-us/HT201699

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Unlocked iPhone 11 Pro can’t connect to new Cellular Network

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