Unwanted Facetime Calls

You can block unwanted FaceTime calls directly thru your iPhone settings.

Go to settings, click FaceTime, (Make sure that under the section where it says ‘you can be reached at ‘ you uncheck your previous number from the list), at the bottom under the calls section it should say blocked contacts. Click that. At the bottom of the list it should say add new in blue text. Click that and add that number to the list.

remember to uncheck your old number as a way to be contacted because it will be forwarded to your current number

Hey there JTBatts,

Thanks for reaching out to Apple Support Communities. I understand you have some concerns about FaceTime calls coming in from unknown contacts and it being answered on another device. I’ll be happy to help with this.

In most cases, when this occurs, this is because the contact reaching out to you over FaceTime has your number or email in their contact card incorrectly. When they try another number or email from the same contact card, it looks from your device as if it was answered on another device. 

If you are concerned about the security of your Apple ID, you may want to review this link for some tips that can help:

Security and your Apple ID

If you haven’t already, set up two-factor authentication for an extra layer of security:

Two-factor authentication for Apple ID

You can also report this concern at the following link:

Report a security or privacy vulnerability

If you feel your account has been compromised, just follow the steps in this link:

If you think your Apple ID has been compromised

Regards.

Hey JTBatts,

It’s hard to determine how they got this info but if you do have any concerns about your account, follow the steps above to make sure your account is secure and not compromised. You can also use the steps in this link to verify what devices your account is signed into. You can then remove your account from any device you don’t recognize:

Check your Apple ID device list to see where you're signed in

Take care.

JTBatts wrote:

... I contacted my police who called the number and they claimed they never called me but I can prove otherwise. I just want this to stop and find out how they got my info.

Maybe a third person got the account info of the person who denies that they called you, and is pretending to be them just to cause them trouble. Your issues would be collateral damage.

It's one theory, anyway.

Most likely it’s someone in your contacts. When you created a new Apple ID did you transfer the contacts from your old ID to your new one?

are you using that phone number for any social media accounts? Have you used that phone number online for any reason? If so, that can also be the way they obtained your phone number