Apple Carplay volume issues on Sync 3.

The issue is the new update to Waze. The app now always runs in the background whenever you are plugged into carplay, regardless of if it is open of not. For now, until theres a patch for waze, just delete the app and this will go back to normal

I have a ford with sync as well, as soon as I deleted the waze app the issue disappeared.

So I have had volume prompt issue for a while. I discovered that in fact the issue has come from the latest Waze app update and now it constantly runs in the background expecting guidance voice. Having just deleted the waze app volume works as per normal!

I have to turn off and on the system haptics in the settings and the volume works after but it is a hassle to do it every time. Waze is the issue.

Just a follow up; the issue does not seem to happen for me when my iPhone is on vibrate and plugged into CarPlay. I’ve tried to get the prompt volume to happen and it doesn’t come on.

Hello FnatATX,

It sounds like you are having an issue with you volume controls while using CarPlay. With most CarPlay related issues, this article can be very useful.

If you need help with CarPlay

If this does not resolve your please provide some more information so the community can assist.

Has the audio worked with CarPlay previously?

Have you tested with a new cable?

Do you receive any sort of error or message?

Cheers!

with the new update to waze, it always runs in the background of carplay. If you delete the app it will solve the issue

I have the same problem, before the last iOS update the problem was there sometimes but now it looks like i have to close Flitsmeister and Waze before i van adjust the volume of my music otherwise it is not possible to adjust the volume.

maybe this is helpfull for the support?

Hi have you had any luck figuring this out? I am having the same exact issue. Took to dealer and they couldn’t find a issue, everything was working and testing fine. I got back in my truck and just like that the issue still remained. Luckily I could show service advisor and he said it was a app presumably Waze that was causing the issue. Closed the app and we were back in bizz...was working fine. Now it’s the next day and it’s doing it again and I have no apps running in background have restarted phone and still now working. Very frustrating.

It's 100% the Waze app

Thank you that seemed to have work! Thanks again for the help greatly appreciated

JB

Confirmed on May 19, 2020

I am having this issue and I do not have Waze installed.

Down below the solution was presented. It's the waze app. I was having the same issue and other then turning off apple play for my phone and listening thru bluetooth (which also works) I deleted the waze app from the phone and poof, I could adjust the audio volume again. I had stopped using waze a while back anyway so no big loss.

My truck never acts up when I use the “remote start” feature... Not sure what’s going on...