Apple Carplay Maps in Ford Sync 3

Hi Wizz_r,

Based on the behavior you're describing; it sounds like there may be wireless interference if you're using a Bluetooth connection to connect to CarPlay. Are you able to connect to your car using a wired connection to test the audio?

Also, check out this resource to help you to isolate this behavior further: Resolve Wi-Fi and Bluetooth issues caused by wireless interference

"Symptoms of wireless interference

Any of these symptoms could be caused by interference affecting the Wi-Fi or Bluetooth signal:

• Device doesn't connect or stay connected
• Connection is slow and signal strength  is low
• Bluetooth audio skips, stutters, cuts off, or has static or buzzing
• Pointer movement is erratic or jumpy"

We hope this helps.

Kind regards.

Hi Wizz_r,

For general issues with CarPlay, we'd recommend reviewing the tips below:

• If you need help with CarPlay 

"If CarPlay doesn't work like you expect, learn what to do.

First, make sure that your country or region supports CarPlay and that your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps — checking CarPlay after each step:

Check your connection to your CarPlay stereo:

• If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
• If you have a wireless connection, make sure that Wi-Fi and Bluetooth are enabled under Settings > Wi-Fi and Settings > Bluetooth.

1. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display.
2. Restart your iPhone and your car. 
3. Make sure that Siri is on.
4. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions, tap Allowed Apps and make sure that CarPlay is enabled.
5. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
6. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information."

Additionally, if the issue is intermittent, and only occurs when in use with Sync 3, we'd recommend reaching out to Ford to confirm if they're aware of this issue, or have any firmware updates for their Sync software.

Take care.

Hi Wizz_r,

The above steps may be helpful in correcting the behavior you've described. If the issue persists after going over those steps, reach out to Apple Support directly so they can look into this with you further. They can be contacted here: Contact Apple Support or by calling the most applicable phone number from this list: Contact Apple for support and service.

Cheers.