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Limitation of warranty for a iPhone bought out of Honk Kong?

My iPhone XR 64gb stopped working on the back camera and at Apple Support they substituted it, but still not working. They said it's a mother board issue, hence must have a replacement.

But as I live in Europe (Italy) and the device is from Honk Kong, I cannot get a replacement even if still under 12-months warranty (will expiry beginning July 2020).

Apple Online support explained it as a limitation of warranty.

I should travel to China and then they will replace my device.

This is totally nonsense. Did anybody hear similar issues?

Any idea to help me out?

Thanks


Posted on May 13, 2020 5:09 AM

Reply
Question marked as Top-ranking reply

Posted on May 13, 2020 5:15 AM

The warranty is only valid in the country of purchase.

6 replies

Limitation of warranty for a iPhone bought out of Honk Kong?

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