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Dell U2719DC monitor recurrent disconnections MacBook Pro 13" 2017 (macOS Catalina)

Recently I purchased a new Dell U2719DC monitor,

The highlight of the monitor is the "All in one" which included USB-C cable connection, a single cable solution that transmits power, data, video and audio.

This was one of the reasons I decided to go on this module.


I'm not sure on time, but I think the issue has started at the last macOS update 10.15.4 (19E287), I suffer from a lot of recurrent disconnections while I'm using the USB-C connection.


The disconnections are unexpected and can happen every few seconds or every few hours or even every few days.


As part of the effort to find the root cause, I tried to work with a regular HDMI cable and in parallel to transfer the power and data through the USB-C cable. That's didn't help and the recurrent disconnections were not stopped.

I've also tried to play with the monitor settings include factory reset.


Has anyone heard of a similar case and can assist? I don't know if this is a monitor or macOS version malfunction.


Thanks,

Tal

MacBook Pro 13", macOS 10.15

Posted on May 13, 2020 10:00 AM

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2 replies

May 14, 2020 9:01 AM in response to TalA1992

Hi TalA1992,


Thanks for your post! I see that your new Dell monitor will intermittently disconnect for your MacBook Pro. It is important to attempt to isolate whether the issue is related to your MacBook Pro or the monitor.


First, check your MacBook Pro's compatibility with external monitors. Find that here:


Use external monitors with your Mac


I would also suggest creating a test user, to see if the issue is software related. Please refer to this article:


Set up users, guests, and groups on Mac


Use the new user to see if the issue can be replicated. I would also suggest that you Contact Apple Support to have diagnostics run on your MacBook Pro.


Cheers!

Dell U2719DC monitor recurrent disconnections MacBook Pro 13" 2017 (macOS Catalina)

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