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I'm trying to set up a group FaceTime videocall on an iMac but I can only connect with one person.
After I've connected with that person, there is no option to add anyone else. The only buttons which appear on the screen are
take a screenshot
end the call (red button)
mute the mike.
Can someone help me resolve this issue. Our lockdown virtual quizzes are at stake!
iMac 21.5", macOS 10.13
Hello Hallix,
I understand your urgency for needing Group FaceTime to work as expected. I'd like to offer some help.
According to the 'Use Group FaceTime' section in the above article, Group FaceTime is available on macOS Mojave 10.14.3 (build 18D109) or later. You can check your macOS version in the upper-left menu > About This Mac.
The current macOS release is macOS Catalina 10.15.4. Depending on your macOS version, you can find an upgrade link in the App Store or in the 'Software Update' section in the System Preferences app. Here's a helpful link to help you get upgraded:
How to upgrade to macOS Catalina
Let me know if this helps.
Cheers
Hey Hallix,
It seems you're having trouble getting updated from High Sierra to Catalina. Are you trying to install Catalina via the App Store? If that is giving you trouble, I would recommend using 'Internet Recovery' to update to Catalina. Before you attempt any next steps, I'd advise that you back up your data to avoid potential data loss. Additionally, Mojave and Catalina both require that your computer be of 2012 generation or newer. You can check your year model in menu > About this Mac.
How to reinstall macOS from macOS Recovery
The important part for you to follow under Step 1 is the middle option. During startup, you hold Option+Command+R. This allows you to download the newest version of macOS available, instead of just reinstalling the system you're currently on.
After loading the macOS Utilities screen, you'll want to 'Reinstall macOS', which should guide you through installing macOS Catalina 10.15.4
If these steps don't help, I would recommend that you Contact Apple Support.
Best of luck!
Thanks
That seems to be where the problem lies, I'm on release High Sierra 10.13.6. I've tried twice to update to Catalina but the update fails and shuts down the Mac. Any suggestions as to what is going on. Do I need to do an interim update first (10.14?).
Thanks for all the advice. I installed Mojave then Catalina and at the second time of asking it worked.
Group Facetime Quiz back on for next week!
Facetime on iMac - options for group calls
