Unable to access my iPad using passcode nor fingerprint

Cannot use passcode or fingerprint



[Re-Titled by Moderator]

iPad Air 2, iPadOS 13

Posted on May 14, 2020 5:54 AM

Reply
Question marked as Top-ranking reply

Posted on May 14, 2020 6:01 AM

If you are unable to access your iPad using your Passcode, you’ll need to follow this process:

https://support.apple.com/en-gb/HT211078


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to access my iPad using passcode nor fingerprint

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.