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Synced desktop files and folders just disappear from iCloud after macOS reinstallation. I can't find or restore them, though I always tried to keep them synchronized to be sure they are safe. Could somebody help me? I don't want to lose a few months of my work.
MacBook Pro 13", macOS 10.15
You should be able to view the files at iCloud.com
Check your iCloud settings on the Mac in Preferences to make sure it’s enabled and they should copy back over to the Mac eventually. If they’re big files it may take a while.
You should be able to view the files at iCloud.com
Check your iCloud settings on the Mac in Preferences to make sure it’s enabled and they should copy back over to the Mac eventually. If they’re big files it may take a while.
Have you allowed enough time for he sync to complete?
Try Settings/Your Name/iCloud and slide off iCloud Drive syncing. Wait a few minutes and then slide syncing on. Allow time for syncing to occur.
Last resort - have you tried signing out of iCloud and then sign back in?
Try going to System Preferences/iCloud (Apple ID for Catalina) and stop iCloud Drive syncing by unchecking the box. Wait a couple of minutes, then check syncing. Allow time for the sync to complete. I would let it run overnight to see if anything syncs.
Hey Laurent. Sorry for hearing that. Unfortunately, no :( Apple support guys also got no idea what happened. From my perspective, there are a few moments that could be connected with this issue. So, it happened after I reinstall the macOS (I used the official instructions). Maybe I shouldn't erase the whole APPLE SSD, or perhaps I chose the wrong erase format, or I shouldn't use the "Macintosh" volume title instead of the typical "Macintosh HD" one. Then, right after I login with my Apple ID, the system found an update, and I've started downloading/updating it. By that time, I've noticed strange iCloud behavior: the mobile "Files" app didn't show any files in the Desktop folder; all other folders were okay. But I could see the previews of all of my recent desktop files on the Recent tab. So, I was confident about them until hours later, no file appears. Still, I have no idea what is the real cause of that issue. Maybe that was a bad coincidence, and my account couldn't connect to the iCloud server responsible for having my desktop files. Perhaps this server still contains them, and the problem is that my account is connected to the new one. Anyway, even if my files are saved somewhere, there is literally no way to get information about what hardware the iCloud account was used at that time.
Hi Laurent144 -- I had the same issue. Go to preferences, then Apple id, then Icloud drive, and click "options." Make sure "desktop and documents folders" is clicked on (mine was off all of a sudden, no idea why); as soon as I clicked that on, my entire desktop was restored. Hope this helps.
Of course. The desktop folder is empty in web version. Recently deleted is also empty.
Yes. I tried to singout-signin a few times. No result. I was waiting for a few hours and also no result.
Thanks Eric. I'll try.
You are welcome.
Did Erick's suggestion work? I have the same problem (my local desktop has gone empty on both my imac and my macbook...)
worked like a charm! And thank you!!
Worked great. Mine was unchecked for some reason, once I clicked on/ off like Eric stated, the folders. etc. on my desktop all reappeared. Thanks Eric & everyone!
Thank You Eric! It worked! I was in a panic for a few minutes! lol
Thank you again!
Cheers.
Kev
Synced desktop files and folders just disappear from iCloud after macOS reinstallation
