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Payment method (IPhone XS)

My Visa card has expired and I just received a new one. I have the following message when I try to update my card details :

”Your payment method is not valid in this store. Please enter a new payment method”.

The previous card was accepted and was working without any problem.

Thanks for your help.

Posted on May 15, 2020 11:28 AM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2020 3:58 PM

DRC_Community,


You may want to try contacting Apple Support using one of the numbers listed in this article:


Contact Apple for support and service - Apple Support


Take Care.

3 replies

May 16, 2020 10:20 AM in response to DRC_Community

Hello DRC_Community,


Thank you for using Apple Support Communities!


I understand from your post that you are receiving an error when trying to update your payment method which states, ”Your payment method is not valid in this store. Please enter a new payment method”. For an error like this you will need to contact Apple Support for additional assistance.


Contact Apple Support


Best Regards.

Payment method (IPhone XS)

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