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When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
my mom passed away 2 years ago. I have her ipad and was freaked out when I first logged on to it and someone must not have know that she passed as her facebook account was still logged on. I closed the ipad, turned it off and hadn't turned it on in a long time. Now I want to access it but its asking for her apple id and password. I cannot get thos info. What can I do?
As a close relative, you may have sufficient knowledge to be able to recover your mother’s AppleID:
To recover your mom’s AppleID,, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
need help accessing moms ipad
