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User profile for user: socalMickey
socalMickey Author
User level: Level 1
26 points

Apple TV4K and Apple Music

Why won’t Apple Music play on my Apple TV4K? It plays on my other devices.

Apple TV HD, tvOS 13

Posted on May 15, 2020 6:43 PM

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User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

Posted on May 16, 2020 2:41 PM

Hi socalMickey,


Thanks for your post! I see you are not able to play Apple Music through your Apple TV 4K. Does your Apple TV show you are signed into music?


Verify you are signed in on your iOS device, then look here:


Library: Browse and play your music on Apple TV


If you are signed in, then restart the Apple TV; look here for instructions:


How to restart your Apple TV


If the issue continues to persist, reset all settings, then if needed, restore the Apple TV; for guidance, look here:


Reset or restore your Apple TV to its factory settings


If you have followed all of these steps and the issue is still persisting, I suggest you Contact Apple Support.


Take care!

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Question marked as Best reply
User profile for user: Joseph_S.
Joseph_S.
User level: Community Specialist

May 16, 2020 2:41 PM in response to socalMickey

Hi socalMickey,


Thanks for your post! I see you are not able to play Apple Music through your Apple TV 4K. Does your Apple TV show you are signed into music?


Verify you are signed in on your iOS device, then look here:


Library: Browse and play your music on Apple TV


If you are signed in, then restart the Apple TV; look here for instructions:


How to restart your Apple TV


If the issue continues to persist, reset all settings, then if needed, restore the Apple TV; for guidance, look here:


Reset or restore your Apple TV to its factory settings


If you have followed all of these steps and the issue is still persisting, I suggest you Contact Apple Support.


Take care!

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Apple TV4K and Apple Music

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