starting two days ago, every now and then everything becomes unresponsive ( including finder, mouse, and keyboard ) and the screen basically freezes until i shut it down and start up the macbook again.
MacBook Air
I recommend that you try out the three basic troubleshooting steps before getting into reseting and restoring if necessary.
Let us know if one of the options solve the issue or not. Thanks.
Axel F.
I recommend that you try out the three basic troubleshooting steps before getting into reseting and restoring if necessary.
Let us know if one of the options solve the issue or not. Thanks.
Axel F.
Hello Trenton-
You didn't fix it in Recovery mode, you just ran Disk Utility in recovery mode. Disk Utility can be run from with macOS while it is running as well. What you need to do is reinstall macOS through recovery mode.
Here is some great information on Recovery Mode in article by Apple ➔ How to reinstall macOS from macOS Recovery. You should install macOS Catalina if you have not done so.
Axel F.
it's been happening again and everytime i boot in safe mode and they say to fix it in recovery so i go to recovery then disk utility then run first aid then it says every thing is fine, but the macbook still becomes unresponsive and says i need to fix it in recovery even though i just did it a couple of times.
also it seems to only happen around midnight
Hello Trenton,
When you run in SAFE MODE. Does your MacBook Air begin to freeze right away? If YES then this may suggest a hardware issue and will need to be examined by Apple at the Apple Store or at an Authorized Service Center.
One other and last thing to try is to Boot in Recovery mode and then ERASE the entire disk using DISK UTILITY and then Reinstalling the macOS. If you have a Time Machine backup then you can recover from there AFTER macOS is installed.
Axel F.
Thank you, it got fixed
You are welcome.
Axel F.
i heard that when upgrading to catalina you can lose some files but you can prevent that using time machine but i also heard you need an external storage device but i don't have one.
i reinstalled high sierra then upgraded to catalina but the freezes keep happening still
Macbook Air (2017) entirely unresponsive
