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cannot deregister temporary mobile number given before existing number moved across

I have just changed provider from O2 to Virgin mobile. I was issued a new SIM card and number whilst I waited for my old number to be transferred across. My imessage and facetime are still showing the temporary number. I have tried a number of different online solutions but cant seem to remove it. Any ideas? thanks

Posted on May 16, 2020 2:03 AM

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Posted on May 16, 2020 3:28 AM

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.


Remove the temporary number from https://appleid.apple.com

Watch the GIF below



  1. Turn iMessage and FaceTime back on. (Watch the GIF below)


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cannot deregister temporary mobile number given before existing number moved across

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