Moved countries & cannot update payment method due to annual app subscription

Question

Moved countries & cannot update payment method due to annual app subscription

Hello,

I am desperately hoping someone can help me!

I moved from USA to Australia earlier this year, and I've now closed my USA credit card that was linked to my Apple ID. I also have an app that in August 2019 I paid for an annual subscription, so it doesn't expire until August 2020.

Because of this yearly subscription I am unable to update my Country on my Apple ID, and therefore am unable to update my payment method do my Australian Credit Card. Because my Apple ID country is USA, my Australian credit card will not allow me to use it on my account.

Does anyone know what I can do? Is there any way to DELETE this annual subscription from my account? I've cancelled the subscription, but because the expiry is not until August I cannot actually remove it from my account until it expires.

I do not have another USA payment method to add to my account until August 2020, and I am unable to use my App Store, iCloud storage or anything until I can update my payment method (which I cannot do until I have updated my country, which I supposedly cannot do until this app subscription has expired).

I have called apple support and they said there's nothing I can do (but, I'm skeptical if thats actually true the person I spoke to was pretty unhelpful and didn't seem to care very much that I basically can't use my App Store)

I'm praying that someone can tell me how I can have this subscription removed from my account...?

Thanks so much

Kate

iPhone 8 Plus, iOS 13

Posted on May 16, 2020 2:19 AM

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Answer 1

May 16, 2020 2:27 AM in response to Katelambert87

See the rules for changing your country or region below. Given your problem, be sure and use the indicated support options.

Changing your Apple ID country or region, see https://support.apple.com/en-us/HT201389. See this heading especially What to do before you change your country or region.

· Spend any store credit remaining on your Apple ID. Learn what to do if your remaining store credit is less than the cost of a single item.

· Cancel any subscriptions, including Apple Music, and wait until the end of the subscription period.

· Wait for any memberships, pre-orders, movie rentals, or Season Passes to complete, and wait for any pending store credit refunds to process.

· Make sure that you have a payment method for your new country or region.

· Redownload your apps, music, movies, TV shows, and books on any devices that you might use to play or read them in the future. That's because some types of content might not be available in your new country or region. (Learn what types of content and services are available in your new country or region.)

Use this link in the document if you need to View your Apple ID balance https://support.apple.com/en-us/HT202359

If you can't complete any of the steps, can't change your country or region, or you have less store credit than the cost of a single item, contact Apple Support.

And you also can contact iTunes worldwide support to get help via text, chat, or phone using this link https://support.apple.com/choose-country-region/itunes. At the bottom of your screen, use Tell us how we can help to select among support options.

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Moved countries & cannot update payment method due to annual app subscription

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