You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
hello, My iphone x is stuck or frozen for like 3 hours on the apple logo and it starts and i have no idea what's going on and i can't connect my phone to my computer the phone doesn't allow me adn i have no idea what to do so plz help <3
Make sure your computer/macOS is up to date. Plug the iPhone into a computer and locate the device on your computer. You should be prompted to either "Update" or "Restore". Select Update and your device should reinstall iOS without erasing your iPhone.
For further help, see If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
Make sure your computer/macOS is up to date. Plug the iPhone into a computer and locate the device on your computer. You should be prompted to either "Update" or "Restore". Select Update and your device should reinstall iOS without erasing your iPhone.
For further help, see If you can't update or restore your iPhone, iPad or iPod touch – Apple Support
Force restart iPhone - Apple Support ⬅︎ TRY THIS, and if it does not work try Recovery Mode because if you can't get it to start properly then you have to have it serviced by Apple which you might not want to do and might not be an option right now...
Press and hold both the Sleep/Wake button and the Home button.
When the Apple logo appears, release both buttons.
Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
Recovery Mode... the full info is in the above link...⬆︎ the short info is below...⬇︎
Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.
It may take a few tries to get into Recovery Mode but once you do then your phone will be recognized.
apple logo loop
