INTERNET CONNECTION DROPS

Mid 2010 iMac (macOS High Sierra) can't download security updates, internet connection keeps dropping. Using both Ethernet and Wi-Fi, both slow down then the download stops with the message "Internet Connection was lost - (.1005)". Newer iMac and desktop computers connect and download without any issues. Internet very slow as well.

iMac 27", macOS 10.13

Posted on May 16, 2020 3:14 PM

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11 replies

May 16, 2020 3:20 PM in response to Internethelp1

Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211


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INTERNET CONNECTION DROPS

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