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User profile for user: _Kayters_
_Kayters_ Author
User level: Level 1
6 points

iPhone 8 freezing on Apple logo

It's been hours and my iPhone just keeps restarting again and again. It just shows the Apple logo and that's it. I've tried an hard reset like ten times, but it doesn't work.


Now I was trying to connect my iPhone to my MacBook and see if I can do something from there, but my MacBook is unable to see my iPhone. It doesn't appear in the "Locations" section or anything like that.


Apple stores are closed because of COVID and I honestly don't know what to do. Any advice?


Thank you!

iPhone 8, iOS 13

Posted on May 16, 2020 4:31 PM

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User profile for user: fyip
fyip
User level: Level 6
18,372 points

Posted on May 16, 2020 8:17 PM

Force restart iPhone - Apple Support ⬅︎ TRY THIS AGAIN, and if it does not work try Recovery Mode again because if you can't get it to start properly then you have to have it serviced by Apple which you might not want to do and might not be an option right now...


Press and hold both the Sleep/Wake button and the Home button.

When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


Recovery Mode... the full info is in the above link...⬆︎ the short info is below...⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.


It may take a few tries to get into Recovery Mode but once you do then your phone will be recognized.



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User profile for user: fyip
fyip
User level: Level 6
18,372 points

May 16, 2020 8:17 PM in response to _Kayters_

Force restart iPhone - Apple Support ⬅︎ TRY THIS AGAIN, and if it does not work try Recovery Mode again because if you can't get it to start properly then you have to have it serviced by Apple which you might not want to do and might not be an option right now...


Press and hold both the Sleep/Wake button and the Home button.

When the Apple logo appears, release both buttons.

Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


Recovery Mode... the full info is in the above link...⬆︎ the short info is below...⬇︎


Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.


Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery mode screen.


It may take a few tries to get into Recovery Mode but once you do then your phone will be recognized.



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iPhone 8 freezing on Apple logo

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