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OS Catalina - can't log into Apple App Store or iCloud

Hi, follows a query I made last week... the same issue persists. I've changed my Apple password and this allows me to enter this forum OK. But I get an error message when trying to log into the Apple App Store or iCloud. I've restarted computer but no change.

Any suggestions?

MacBook Air 11", macOS 10.15

Posted on May 16, 2020 5:41 PM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2020 5:56 PM

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



7 replies
Question marked as Top-ranking reply

May 16, 2020 5:56 PM in response to Minton71

Are you running any anti - virus programs? Using a VPN?


Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account    


Safe Mode - About.       


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor.  Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply.        Pastebin.    


Etrecheck – System Information.      


Web site version if required.  https://etrecheck.com



May 17, 2020 7:39 PM in response to Eric Root

Hi, many thanks for your suggestions. No luck I'm afraid, as follows:


Verification

failed : There was an error connecting to apple id server https://discussions.apple.com/thread/7238348


  • Logged out and back in iTunes & App stores on iPhone & iPad. Restarted MBA; no change to the issue on MBA


How To Fix

Verification Failed Error Prompt After Update To iOS 13 Verification Failed. There was an error in

connecting to your Apple ID


  • full reboot iPhone & iPad, logged out and back in iTunes & App stores.
  • Restarted MBA; no change to the issue on MBA
  • checked "set time/date automatically" was on


6 Fast Solutions to Fix Error Connecting to

Apple ID Server[NEW] https://www.fonedog.com/ios-data-recovery/an-error-connecting-to-the-apple-id-server.html


  • Suggests same fixes as above#2, also turned off iCloud Backup as recommended.
  • Restarted MBA; no change to the issue on MBA


Verification Failed: There Was an Error Connecting to

the Apple ID Server, Fix


https://macreports.com/verification-failed-there-was-an-error-connecting-to-the-apple-id-server-fix/


  • Also the same fixes are suggested, as well I've disabled VPN from all devices; no change to the issue on MBA


Additionally, after rebooting my iPad, it will not accept the Apple ID sign-in verification code issued by my iPhone (on the same

WiFi network).

May 16, 2020 7:53 PM in response to Minton71

See if anything here helps.


Verification failed : There was an error connecting to apple id server https://discussions.apple.com/thread/7238348

 

How To Fix Verification Failed Error Prompt After Update To iOS 13 Verification Failed. There was an error in connecting to your Apple ID

 

6 Fast Solutions to Fix Error Connecting to Apple ID Server[NEW] https://www.fonedog.com/ios-data-recovery/an-error-connecting-to-the-apple-id-server.html

 

Verification Failed: There Was an Error Connecting to the Apple ID Server, Fix

https://macreports.com/verification-failed-there-was-an-error-connecting-to-the-apple-id-server-fix/

OS Catalina - can't log into Apple App Store or iCloud

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