Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Posted on May 3, 2016 4:18 AM

I resolved this after speaking to Apple Support. The following does not delete any data or media. It will remove things like background, screen lock pin and wifi authentication - you'll need your WiFi password to hand before you do this.

1. Select Settings--> General --> Reset --> Reset All Settings

2. Confirm Reset All Settings

3. The phone will restart. Takes about 2 minutes.

4. Once restarted, go back inot Settings --> Wifi

5. Re-select your Network and enter your password

6. Re-try logging in to iTunes and/or iCloud with your username and password.


This worked for me. I hope it works for you.


Remember to re-add your screen lock password.

207 replies
Question marked as Top-ranking reply

May 3, 2016 4:18 AM in response to dsXCBVzxcbzfdb

I resolved this after speaking to Apple Support. The following does not delete any data or media. It will remove things like background, screen lock pin and wifi authentication - you'll need your WiFi password to hand before you do this.

1. Select Settings--> General --> Reset --> Reset All Settings

2. Confirm Reset All Settings

3. The phone will restart. Takes about 2 minutes.

4. Once restarted, go back inot Settings --> Wifi

5. Re-select your Network and enter your password

6. Re-try logging in to iTunes and/or iCloud with your username and password.


This worked for me. I hope it works for you.


Remember to re-add your screen lock password.

Jan 7, 2016 1:44 PM in response to jmlalli

Same problem as you, none of the suggestions helped. I fixed by going to "manage your Apple ID" and changing my password, then entering the new password on the phone.


I think maybe Apple changed their requirements for passwords -- as I was changing mine, it said I had to use both 1 uppercase letter and 1 number, neither of which my old password had.


So maybe that shift made my old password invalid on the new system even though it was still a correct password. Talk about a stupid oversight.

Aug 5, 2016 1:59 PM in response to dsXCBVzxcbzfdb

I think I may have found a fix - I have an iPod Touch so couldn't connect via 3G/4G cellular network. I got my iPhone and set up a hotspot and connected my iPod Touch to that. It seems to work and after it disabled the Find My iPhone on the iPod Touch, it then allowed me to sign out, and then sign back in. I had actually also changed my password on iCloud but I don't think this made a difference. Interestingly the clock on the iPod Touch up until I had connected to my iPhone was saying 01:00 and when I connected it via the personal hotspot, it updated to the correct time of day. I had just updated to IOS 9.3.4 but to be honest, I don't think I'd touched the iPod for several months. I had tried everything, soft reset, erasing all setttings (although couldn't do the full reset as it wanted me to enter icloud password and wouldn't accept it, even though I could login on icloud no problems). Hope this helps you - let me know if you want to know details of any of the steps!

Sep 29, 2016 7:00 AM in response to dsXCBVzxcbzfdb

I had this problem also today. I was at work and the iPad icon showed that I was connected to WiFi. I tried multiple times and the invalid pop-up continued. I read these posts and tried everything. Then it dawned on me, that we have a secured WiFi. So I needed to log into Safari and add the User and security code. After an hour of trying to figure it out, it was a "DAH!" moment...totally forgetting that I need to log into security WiFi every time I am on the work WiFi. Once I logged in, the problem went away.

Nov 2, 2016 11:59 AM in response to dsXCBVzxcbzfdb

I had this same problem on my iPhone 6s. It started because my images weren't downloading into my messages but instead was displaying a box saying "Tap To Download". Upon doing that, it said "Downloading" but didn't. Another post said to fix this by going to Settings -> Messages -> Send and Receive and where the Apple Id is defined, tap it, sign out and sign back in. Then I got this verification failure. I tried everything referenced in this post but nothing worked. I verified that my Applie Id password was valid by going on a computer to apple.com and logged into my account with no problem. So I continued searching for a solution and found another that said to go to Settings ->General -> Reset and click Reset Network Settings. It will ask for your passcode, then shut down your iPhone and allow you to restart. Then I got back to the settings and tried signing in using my Apple Id and "Hooray", it worked! Hope this helps any of you who run into this problem.

Nov 25, 2016 6:31 AM in response to dsXCBVzxcbzfdb

I had this problem recently when trying to set up my new iphone 7. Finally figured out that even though the phone said I was connecting to my wireless network, the wireless router said that the device was not connected. I don't know why. But that appears to be the reason it couldn't connect to the Apple ID server. To work around the issue I rebooted my wireless router. After that the router showed the iphone device connected and I was able to authenticate to the Apple ID server.


I was also able to get around this by not connecting to wireless during the iphone setup and using cellular, however that doesnt work with restoring an icloud backup. For that, I had to connect to the network.

Dec 29, 2016 11:36 PM in response to dsXCBVzxcbzfdb

I ran into a similar probelm where for some reason, my ipad stopped being able to verify my apple ID credentials so I could not turn off find my ipad. After googling around endlessly for a solution of how to fix this I found out that there was a profile setting that was causing web certificate problems and not allowing my ipad to securely form a connection with the apple ID server. This is likely caused from opening a malicious link or clicking on a malicious ad. The easiest fix is to go settings -> general -> reset -> reset all settings.


*WARNING: Although this method works and will fix any network issues, including verification issues with Apple ID server, this will result in you losing any saved wifi passwords, wallpaper, ringtone, accessibility and any other device settings. The best fix would be to restore to a backup from a time when your device was working perfectly.


I hope this helps!

Jan 12, 2017 8:33 PM in response to susandn

This what I did to get it working:


Go to Settings>General>Reset>Reset Network Settings


Once it restarts, just re-input your wifi password. Go back into Settings and check ITunes & App Store, FaceTime, and iCloud to make sure that your Apple accounts are signed in.


Not sure what causes it but each time it does, I've reset the network settings and it resolves the issue.

Jan 2, 2016 3:23 AM in response to luws1

OMG I tried for ages selling my soul to yet more frustrating ios software just to sign out of apple in the settings, after reading this reply I to realised after upgrading to the new update I had been signed out of wifi, as soon as I logged back in to my wifi I was finally able to sign out of my daughters apple account.


Many thanks for the tip.


Jeeeez something so simple, thank god I have a android 😉

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Verification failed : There was an error connecting to apple id server

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