Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Question marked as Top-ranking reply

Posted on May 3, 2016 4:18 AM

I resolved this after speaking to Apple Support. The following does not delete any data or media. It will remove things like background, screen lock pin and wifi authentication - you'll need your WiFi password to hand before you do this.

1. Select Settings--> General --> Reset --> Reset All Settings

2. Confirm Reset All Settings

3. The phone will restart. Takes about 2 minutes.

4. Once restarted, go back inot Settings --> Wifi

5. Re-select your Network and enter your password

6. Re-try logging in to iTunes and/or iCloud with your username and password.


This worked for me. I hope it works for you.


Remember to re-add your screen lock password.

207 replies

Apr 7, 2016 2:26 PM in response to dsXCBVzxcbzfdb

😁 Guys, Hello there!


This issue is related to the iPhone/iPad network settings, mostly happens when there is a network related change or any other change in the software like an update or new Applications running in background.


This issue can be sorted by simply by doing Network Settings Reset from Settings > General > Reset Network Settings > Confirm.

If this doesn't fix the issue, please comment below.


CHEERS!

Apr 7, 2016 2:27 PM in response to Nadav Zisin

😁 Guys, Hello there!


This issue is related to the iPhone/iPad network settings, mostly happens when there is a network related change or any other change in the software like an update or new Applications running in background.


This issue can be sorted by simply by doing Network Settings Reset from Settings > General > Reset Network Settings > Confirm.

If this doesn't fix the issue, please comment below.


CHEERS!

May 2, 2016 3:00 AM in response to dsXCBVzxcbzfdb

I read through all the posts as I had a similar problem. It took a lot of steps to finally sort out the problem but I got there in the end!

Got error message: Verification error - cannot connect to Apple ID Server

I changed the Apple ID Password via my PC

Turned off the wifi, logged off from the router and logged back in again

Changed the date and time

Turned the wifi on and off again

Then I got a new error message: An unknown error occurred

I then reset my iPad (held the square button and start down) and to my amazement after trying each of the above steps finally it had worked!! Thank goodness for that! 🙂

Thanks to everyone who posted before me as using all the comments I got there in the end and hopefully this will help someone else before they rip their hair out!

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Verification failed : There was an error connecting to apple id server

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