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Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Question marked as Top-ranking reply

Posted on Jan 12, 2017 8:33 PM

This what I did to get it working:


Go to Settings>General>Reset>Reset Network Settings


Once it restarts, just re-input your wifi password. Go back into Settings and check ITunes & App Store, FaceTime, and iCloud to make sure that your Apple accounts are signed in.


Not sure what causes it but each time it does, I've reset the network settings and it resolves the issue.

207 replies

Oct 14, 2015 7:21 AM in response to nick101

I having the same issue on my iPhone 5c. I'm trying to restore from back up on iTunes, which I've heard resolves the issue, however in order to do so I need to disable Find My iPhone, which needs to be able to connect to the Apple ID server. So sort of stuck in an endless loop of not being able to sign in - any ideas?

Dec 6, 2015 10:23 AM in response to dsXCBVzxcbzfdb

I have followed ALL the suggestions and still no go!!! When I try to log out of icloud or itunes, it gives me the pop -up. When I enter the password, the box "shakes" indicating the password is not valid. A geek friend told me to log on to my icloud acct on another computer to see if the password is still valid - I did and the password is still valid!!!

How can I log out of anything if the ipad is not recognizing my password?????

This is beyond frustrating. 😠

Jan 2, 2016 3:23 AM in response to luws1

OMG I tried for ages selling my soul to yet more frustrating ios software just to sign out of apple in the settings, after reading this reply I to realised after upgrading to the new update I had been signed out of wifi, as soon as I logged back in to my wifi I was finally able to sign out of my daughters apple account.


Many thanks for the tip.


Jeeeez something so simple, thank god I have a android 😉

Jan 7, 2016 1:44 PM in response to jmlalli

Same problem as you, none of the suggestions helped. I fixed by going to "manage your Apple ID" and changing my password, then entering the new password on the phone.


I think maybe Apple changed their requirements for passwords -- as I was changing mine, it said I had to use both 1 uppercase letter and 1 number, neither of which my old password had.


So maybe that shift made my old password invalid on the new system even though it was still a correct password. Talk about a stupid oversight.

Jan 8, 2016 8:47 AM in response to dsXCBVzxcbzfdb

I got a 6s recently but i wanted my photos from my 5c back without the rest of the apps and stuff so I backed up my 6s to iTunes on my macbook and then wiped it so I could restore my 5c backup onto it. I got all the photos i wanted imported to my mac and went to reset my phone again so I could restore the 6s backup I just created but every time i try to enter my Apple ID password it comes up with the error connecting to Apple ID message?

I tried to reset it through iTunes on my mac but I need to turn off Find My iPhone which I can't do without entering my ID password which keeps getting rejected?

I know the password works and it complies with the new password requirements?

Jan 23, 2016 10:12 AM in response to dsXCBVzxcbzfdb

Hi, OK, like many hours later...what I found worked for me was that I had to log into Manage my Apple ID on my computer and I had to change my Apple ID password. My password was old and was not not meeting recommendations for strength. Once I changed it, I was able to log in. It had to be updated on all our other devices as well, but problem solved!!

Jan 24, 2016 2:38 PM in response to ideagirl

i was on the phone for apple support for about 30 minutes and we figured out it was when i reset my phone it disconnected me from my wifi and i never bothered to reconnect it because i assumed it'd work the same on 3g (it doesnt)

Are you sure you're connected to wifi? because when I reconnected and tried again it let me reset no problem!

Verification failed : There was an error connecting to apple id server

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