Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Question marked as Top-ranking reply

Posted on May 3, 2016 4:18 AM

I resolved this after speaking to Apple Support. The following does not delete any data or media. It will remove things like background, screen lock pin and wifi authentication - you'll need your WiFi password to hand before you do this.

1. Select Settings--> General --> Reset --> Reset All Settings

2. Confirm Reset All Settings

3. The phone will restart. Takes about 2 minutes.

4. Once restarted, go back inot Settings --> Wifi

5. Re-select your Network and enter your password

6. Re-try logging in to iTunes and/or iCloud with your username and password.


This worked for me. I hope it works for you.


Remember to re-add your screen lock password.

207 replies

Sep 25, 2015 6:29 AM in response to dsXCBVzxcbzfdb

What symptoms are you seeing? Is it claiming that user or password is incorrect? If so, try restarting the phone - that's resolved it for some people.


If that doesn't help, I suggest calling Apple support. There are some odd issues between IOS9 and iCloud, not yet fully resolved.


As an alternative, although Apple doesn't support it and we can't discuss details here, if you Google downgrading to IOS8, restore your backup, then backup to iTunes and do the update to IOS9 through iTunes

Jun 22, 2016 2:17 PM in response to dsXCBVzxcbzfdb

My son's iPod touch kept requiring to be activated EVERY TIME it came on and each time I tried to activate it I kept getting the could not reach Apple Server error message. It worked a few times when I would connect it to iTunes using my computer, but that eventually stopped working. So literally EVERY TIME my son wanted to use his iPod I went through **** trying to figure out why it wouldn't work. WELL..... After reading everyone's responses I was able to figure out that it was a combination of things:

He had changed the date and time - so I corrected it (Apparently it's a "cheat" that allows you to get more money or extra lives in some games. SMH I used it as an opportunity to show him that cheating at things just causes more problems in the long run!)

I reset his Apple password

I turned off his ipod

When I turned it back on I was able to complete the activation process and enter the new password and, knock on wood.....ALL IS WORKING so far!

SO....THANK YOU TO EVERYONE!!!!

Oct 17, 2016 10:13 AM in response to dsXCBVzxcbzfdb

I've just had this issue myself. Hands Off! started silently blocking akd connections to gsa.apple.com without consulting me first..

In case anyone else is running HandsOff! or LittleSnitch or similar network monitoring software, make sure that it isn't blocking /System/Library/PrivateFrameworks/AuthKit.framework/Versions/A/Support/akd (and other Apple services)

I hope this will help someone!

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Verification failed : There was an error connecting to apple id server

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