Photos freezes (spinning pizza wheel) when in edit mode

Photos has frozen many times for me recently when I try to edit (adjust) a photo. By "edit" mode, I mean the mode you go to when pressing the Return key when you have a photo highlighted.


So far this seems to happen most often when I dealing with a live photo taken with my iPhone 11 using the ultra wide lens. I do not even need to adjust the photo. Sometimes, there is a spinning icon in the bottom right corner of the photo, which I believe means that Photos is loading all of the data for the entire live photo. In this case the spinning never stops, which it should do after a few seconds at most. Later, the entire application freezes with the spinning pizza wheel of death. The only solution is to force quit Photos. Restarting the application or restarting macOS (Catalina 10.15.4) does not help - the photo still cannot be edited in edit mode.


This happens also for newly taken photos, so this does not seem to be associated with old, corrupted photos. I am using iCloud Photos.

iMac 27", macOS 10.15

Posted on May 17, 2020 3:53 AM

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16 replies

May 17, 2020 5:30 AM in response to jeffreyEh

It looks like Photos cannot access the original image files. Is iCloud Photos enabled on your mac? Is "Optimise Mac Storage" enabled for your iCloud Photos Library? The video components of the Live Photos and the depth map of portrait Mode Photos are frequently optimised first, because they need a lot of storage.

There are several possible reasons for Photos not being able to access the files:

  • Lack of storage on your Mac - do you still have plenty of free storage?
  • Lack of storage in iCloud - if you are running out of Cloud Storage, iCloud will no longer work properly.
  • An incompatible file system format: What is the format of the file system where the library is stored? The format must not be case sensitive, or Photos may not be able to access the files.


May 26, 2020 10:59 AM in response to jeffreyEh

Further testing indicates that this is, indeed, a live photo issue. Photos continues to beachball for me when I try to edit a live photo. So I have tried turning of this feature (Image -> Turn Off Live Photo) before editing live photos. When I do this, Photos has never beachballed.


Although this seems to avoid the problem, it is very inconvenient and I need to remember to re-enable the live photo feature after I have edited the photos.


My iPhone creates live photos using HEIC. I have not tested whether JPEG live photos exhibit the same problem.

May 27, 2020 2:05 PM in response to jeffreyEh

Log into another user account, Set up users, guests, and groups on Mac and see if the problem persists. (This tells us if the problem is limited to your user account or is system wide).


Also log back into your primary account and download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report



and use the Add Text button to include the report in your reply. How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report


IMPORTANT:


Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:



Then we can examine the report and see if we can determine what might be causing the problem.




Jun 23, 2020 10:04 AM in response to jeffreyEh

After turning iCloud Photos off, and then back on, and waiting for the interminable "Restoring" process to finally finish, this problem seems to have, at least for now, for me, been fixed.


Of course, because Apple has chosen to focus on political activism rather than products, it's no surprise that there's now another, all-new, showstopper bug that's now popped up for me. Now, for every single photo in my library which I have edited, when I click to open it to full size (or arrow left or right to progress to it), all I get is a blurry, artifacted mess that appears to simply be the thumbnail blown up. If I click Edit, the full-res version instantly appears, indicating that it's not for lack of the full image being downloaded, but rather just because yet another Apple bug is rearing its head.

Jun 23, 2020 4:18 PM in response to EastDog

Download and run Etrecheck. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support  to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.


Copy the report



and use the Add Text button to include the report in your reply. How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report


IMPORTANT:


Before running Etrecheck assign Full Disk Access to Etrecheck in the Etrecheck's Privacy preference pane so that it can get additional information from the Console and log files for the report:



Also click and read the About info to further permit full disk access.


Then we can examine the report and see if we can determine what might be causing the problem.


Jun 12, 2020 4:12 PM in response to jeffreyEh

Jeffrey,


I've had the same exact issue for the past week or so.

But Photos' failure is evidently larger in scope than to what you (initially) narrowed it down to.

I am seeing this behavior, which renders Photos beyond inoperable for me, on every picture, whether taken on an iPhone or imported from one of several other cameras.

I have well over a TB of free iCloud space, and Optimize Mac Storage is turned on by necessity on my MacBook Air (because Apple's abandonment of magnetic storage for the benefit of a few mm of thinness means that I can no longer store my entire ~1TB Photos library on my laptop without paying an extra couple of grand for that "privilege".)


So, since I was no longer able to edit any photo in Photos, I restored it from iCloud. It's only partially done restoring my library of ~90,000 photos/videos, but I'm still seeing that same exact behavior. As soon as I click Edit, the transparent busy wheel in the bottom right of the photo spins, for hours, and without end. If I immediately click done, the edit mode closes... obviously without any editing taking place. (Does anyone remember the old "it just works" Apple? Those memories are but faint now.) And if I actually try to edit a photo, the apple will freeze until restart. So maybe, once it's done restoring my library in another day, it might work... but it really doesn't look promising at this point.

May 17, 2020 5:48 AM in response to léonie

  1. iCloud Photos is enabled on my Mac.
  2. Optimize Mac Storage" is not enabled.
  3. I have approximately 1.6 TB free on the system disc where the Photos library is stored.
  4. I have over 1 TB free in iCloud storage.
  5. The file system on my system disc where the Photos library is stored is APFS.
  6. The photos appear fine in iCloud using a web browser. They are live.


Everything looks fine from my point of view.

Jun 13, 2020 12:22 AM in response to EastDog

I am sorry to hear that you are experiencing the same crippling behaviour as I am. It really does make it difficult to continue using Photos. Yes, Apple seems to prioritise things like thin laptops instead of well-designed software that "just works". Perhaps the next Apple CEO will change this prioritisation. We can only hope.


I have also discovered yet another situation where Photos beachballs, but I might have found a workaround. I will try to post details soon. It does not relate to editing photos.

Jun 23, 2020 11:58 PM in response to Old Toad

While I believe EtreCheck is safe to run and can detect certain problems, I am convinced that nearly all problems reported on this forum are problems with the implementation of the Photos app, iCloud Photos and related code. It cannot hurt to run EtreCheck, but if the problems are fundamentally due to how the Photos ecosystem is implemented, one cannot hope that it will shed any light on most problems reported to this forum.

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Photos freezes (spinning pizza wheel) when in edit mode

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