macOS Catalina does not shut down

grannykins wrote:

Upgrading to macOS Catalina, does not shut down how do I fix this...does apple have a patch or fix?

Force quit the mac if necessary holding the power button/TouchID for 6-10sec.

How to turn your Mac on or off - Apple Support

Reboot and see where it leaves you—go from there.

Do not upgrade until you resolve the shutdown problem.

Emergency Shutdown and Startup

1. Press and hold down the Power button until the computer shuts down (5-60 secs.)
2. Wait 30 seconds.
3. Press the Power button to restart the computer.

How to fix an Apple Mac that won't shut down

(from another ASC user but slightly modified)

There's no simple answer to fix a Mac that has problems shutting down. It could be caused by a variety of different problems. Here are some troubleshooting steps that you can try. Go through each, one at a time, and see if it solves the problem:

1. Try to determine if one particular app is causing the problem. If one app always freezes when you shut down and cancels the shutdown process then update it (or re-install it).
2. Reset NVRAM or PRAM on your Mac.
3. Perform a software update (open App Store and click Updates > Update All).
4. Update the OS software, if needed, using Software Update preferences.
5. Update any software that you installed outside of the App Store. Typically open the App and choose Help > Update or App > Update Software.
6. Check that you have FileVault turned off (System Preferences > Security & Privacy > FileVault > Turn Off FileVault).
7. Open Disk Utility. Choose the main hard drive, and click Repair Disk.
8. Reset the System Management Controller (SMC) on your Mac.
9. Backup and reinstall Mac OS X.

If it's new, then it's under warranty. You have 90 days of free telephone support that you should use. If possible, make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy.

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

Hi Kappy,

I've tried all those things with no change. I have a new laptop with nothing but the OS installed.

If I leave it long enough (timed at 5 to 6 minutes) it will eventually shut down. This seems a very long time.

Any other thoughts?

Thanks

Brian

I have been having this issue since I upgraded to Catalina on a 2014 Mac mini. Note that the issue is intermittent and has only happened twice since I upgraded six weeks ago. I have followed the other posts related to this issue and while other users believe that it is related to Time Machine and/or external drives I don't use either.

My laptop not shutting down automatically