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Level 1

4 points

Trying to Restore iPhone (XS Max) that keeps giving 2015 error on Apple Finder (Catalina)

There is no documentation of this error -- some others like Error 9 are mentioned ("Unknown").

Has anyone seen this error -- or knowledge of it? Even Apple Support couldn't find it on their documentation while I talked to them on the phone. Some forums suggest Battery completely gone dead?

Just trying to restore an iPhone that randomly went into this Restore state. Tried all the usual troubleshooting steps.

iPhone XS Max, iOS 13

Posted on May 18, 2020 4:05 AM

Best reply

Dogcow-Moof

Level 8

36,335 points

Posted on May 18, 2020 4:23 AM

If the battery is truly dead, you will need to have it replaced before you can restore your phone.

I assume you've tried the steps listed here:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

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Trying to Restore iPhone (XS Max) that keeps giving 2015 error on Apple Finder (Catalina)

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