You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Elisabethvh
Elisabethvh Author
User level: Level 1
7 points

I have a Macbook air from the year 2016. I have it for about 3 years. Lately, while I am writing a report, every hour, the entire screen freezes and I cannot use my mouse anymore and I have to shut down the computer entirely. What can I do to fix it

Hi! I have a Macbook air from the year 2016. I have it for about 3 years. Lately, while I am writing a report, every hour, the entire screen freezes and I cannot use my mouse anymore and I have to shut down the computer entirely. What can I do to fix this??

MacBook Air 13", macOS 10.13

Posted on May 18, 2020 6:18 AM

Reply
Question marked as Top-ranking reply
User profile for user: John Galt
John Galt
User level: Level 10
146,708 points

Posted on May 19, 2020 11:43 AM

Please determine if the same problems occur in "Safe Mode": Use safe mode to isolate issues with your Mac.


It's generally inconvenient to use a Mac in that mode, and I realize it may take some time to draw a conclusion.

View in context

Similar questions

2 replies

I have a Macbook air from the year 2016. I have it for about 3 years. Lately, while I am writing a report, every hour, the entire screen freezes and I cannot use my mouse anymore and I have to shut down the computer entirely. What can I do to fix it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up