I have a Macbook air from the year 2016. I have it for about 3 years. Lately, while I am writing a report, every hour, the entire screen freezes and I cannot use my mouse anymore and I have to shut down the computer entirely. What can I do to fix it

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I have a Macbook air from the year 2016. I have it for about 3 years. Lately, while I am writing a report, every hour, the entire screen freezes and I cannot use my mouse anymore and I have to shut down the computer entirely. What can I do to fix it

Hi! I have a Macbook air from the year 2016. I have it for about 3 years. Lately, while I am writing a report, every hour, the entire screen freezes and I cannot use my mouse anymore and I have to shut down the computer entirely. What can I do to fix this??

MacBook Air 13", macOS 10.13

Posted on May 18, 2020 6:18 AM

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Answer 1

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John Galt

Level 10

155,228 points

May 19, 2020 11:43 AM in response to Elisabethvh

Please determine if the same problems occur in "Safe Mode": Use safe mode to isolate issues with your Mac .

It's generally inconvenient to use a Mac in that mode, and I realize it may take some time to draw a conclusion.

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Answer 2

May 29, 2020 8:20 AM in response to John Galt

How do you put your computer in safe mode and this only started happening when i updated my iOS

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I have a Macbook air from the year 2016. I have it for about 3 years. Lately, while I am writing a report, every hour, the entire screen freezes and I cannot use my mouse anymore and I have to shut down the computer entirely. What can I do to fix it

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