Is there something I'm not understanding about the adapter? It looks as if I should be adding some sort of miniature battery to it between the prongs. The iPad is straight out of the box and doesn't charge when I connect the supplied lighting cable to the supplied adapter plug, but does charge when I use my iPhone adapter.
You’re missing the Fuse Carrier (and fuse) from the UK “duck head” adapter - this providing the connection between the wall 13A socket and the Power Adapter.
The “duck head” just slides-off the main Power Adapter body - and is designed to be easily swapped. As illustrated and oriented on this page, the “duck head” slides to the right.
As is, do not connect to power - and immediately contact Apple Support or the retailer from where it was purchased.
The Contact Support link is at top-right of this page.
You’re missing the Fuse Carrier (and fuse) from the UK “duck head” adapter - this providing the connection between the wall 13A socket and the Power Adapter.
The “duck head” just slides-off the main Power Adapter body - and is designed to be easily swapped. As illustrated and oriented on this page, the “duck head” slides to the right.
As is, do not connect to power - and immediately contact Apple Support or the retailer from where it was purchased.
The Contact Support link is at top-right of this page.
Yes, you are missing the Fuse.
You need to contact Apple Support directly for a replacement.
Or look in the box and see if the fuse and cover are there.
Without the fuse, I assume the charger simply does not work.
What model of iPad is it?
What cable does it have?
What prongs are you talking about?
Can you take a picture?
You just plug one side of the cable to the charger block, the other side of the cable to the iPad, and the charger block into a wall socket.
There's nothing more that needs to be done.
Hi, try contacting Apple support to see if they can ship you a new adapter. It would be covered under warranty.
you can contact them through the support app or online
Thanks. I did try to contact them but ended up being redirected to this forum. Figured it was a Covid thing...
Thanks so much. Visual very helpful too. Apple is sending a replacement. In the meantime I've tested it with a 3amp fuse and it's working now.
brand new iPad - adapter doesn't work
