iphone Other memory hog plus free memory will not update

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Level 1

20 points

iphone Other memory hog plus free memory will not update

2 queries. first, i've read previous answers regarding Other hogging memory in iphone (se 13.4.1 in my case) but the most recent is 5 years ago and i wonder if anything has changed. one recommendation was to restore my iphone, but i talked to apple support today and they said that won't help anything. other suggestions were 3rd party software but people warn that this approach can cause trouble. Any current tips on how to reduce the memory tied up in Other?

second question, i deleted 2.8G of music out of 6.9G to free up memory but my iphone still says i have 6.9G of music and no free memory left. itunes indicates that the music files i deleted are in fact gone. i tried turning the phone off and back on twice. no change. any suggestions on getting my phone to update its memory status and give me back 2.8G of free memory?

many thanks to anyone who helps. stay safe.

iPhone SE, iOS 13

Posted on May 18, 2020 8:56 PM

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Answer 1

Rysz

Level 8

44,455 points

May 18, 2020 9:11 PM in response to ergotic

Restarting the phone should address both issues. Just make sure you follow the instructions. If it doesn’t help, yes, the next step is to restore the phone from a recent backup.

Restart instructions: https://support.apple.com/en-us/HT201559

Restore instructions: https://support.apple.com/en-us/HT204184

FYI,

“Other” is not just junk, but all storage not otherwise included in the colored categories. It may, for example, include misc. files no longer in use, caches, previously streamed videos and music, etc. The easiest way of clearing Other is to Restart your device.

You should also review and clear unused apps and data via: Settings > General > iPhone Storage and read the article linked below.

About storage on your device and in iCloud: https://support.apple.com/en-us/HT206504

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Answer 2

ergotic Author

Level 1

20 points

May 18, 2020 10:32 PM in response to Rysz

thank you for your help. i have restarted the phone several times to no avail at all, so i guess the next step is to restore. i have also deleted a number of apps and accompanying documents/data but all the apps and all their docs/data on my phone don't even add up to 300M, so even if i got rid of them all (except for music) it would hardly help.

stay safe and healthy.

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iphone Other memory hog plus free memory will not update

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