You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My i-phone is locked up after I tried to update the latest update. My mac needed updating so I did that (Catalina) but phone still won’t update, it is froze, nothing but a drawing of a charge cord and the bottom of iPhone on screen.

Nothing I do has any affect on iPhone. It is a iPhone 6s.

iPhone SE, iOS 13

Posted on May 18, 2020 9:23 PM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2020 10:31 PM

Is the iPhone connected via cable to your computer?


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support 

2 replies

My i-phone is locked up after I tried to update the latest update. My mac needed updating so I did that (Catalina) but phone still won’t update, it is froze, nothing but a drawing of a charge cord and the bottom of iPhone on screen.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.