Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Video has only sound not Video

After downloading iOS 13.4.1 videos on browser have only sound and not video, black screen. I don’t have the same problem on my gallery’s videos or at the YouTube app etc.

iPhone 7, iOS 13

Posted on May 20, 2020 6:58 AM

Reply
Question marked as Top-ranking reply

Posted on May 20, 2020 11:36 AM

I am happy to announce that iOS 13.5 (now available) should correct the problem. Read among the bugs fixes and improvements of this update: -> About iOS 13 Updates - Apple Support

Best of luck.

Giulio

2 replies

May 20, 2020 7:17 AM in response to NinaGreece

Try these troubleshooting steps:

Force restart your 7, using the gestures provided here:--> Force restart iPhone – Apple Support

or


Install a fresh copy of iOS on your device, creating a full backup of your iPhone:--> How to back up your iPhone, iPad, and iPod touch – Apple Support then restore your device to factory settings and, in the end, setting it up as new, by following these instructions:--> Restore your iPhone, iPad, or iPod to factory settings – Apple Support

When done, check your device for videos, without restoring data from the backup. If everything is okay, restore data from your previously made backup:--> Restore your iPhone, iPad, or iPod touch from a backup


If the issue still persists, contact Apple Support and explain your problem:--> Get Support

Regards

Giulio

Video has only sound not Video

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.