Unable to connect to carrier data

Question

Level 1

8 points

Unable to connect to carrier data

It's more than a month now that my carrier data is not working on my iPhone 8. The software is updated to the latest. However when I insert my sim into my old iPhone 6 which has ios v10 then it starts working fine. Any help on how I can use internet on my current device? (It was working fine a month back)

iPhone 8, iOS 13

Posted on May 20, 2020 7:09 AM

Reply

Answer 1

Best reply

Lawrence Finch

Level 10

202,416 points

May 20, 2020 7:15 AM in response to shubhi0412

I’m assuming you have not done any troubleshooting, or you would have said you had.

First make sure it is on: Settings/Cellular
Then check for a carrier update—>Settings/General/About, and wait about 30 seconds. If there is an update you will be prompted to install it
Next Settings/General/Reset - Reset Network Settings; this will clear Wi-Fi passwords, but won’t result in any other data loss
Finally, call your carrier and have them verify that your IMEI is provisioned correctly.

Reply

Answer 2

shubhi0412 Author

Level 1

8 points

May 20, 2020 8:20 PM in response to Lawrence Finch

Hi there!

Thank you for the response. I thought of providing an update here.

So, I tried all the methods mentioned by you. While there is still no change after the first three steps, I've requested my carrier to check the provisioning of my IMEI aa suggested by you. Expecting a reply today.

Thanks!

Reply

Answer 3

May 21, 2020 6:45 AM in response to shubhi0412

Thanks for keeping us in the loop.

Reply

Answer 4

Jun 28, 2020 1:23 PM in response to shubhi0412

I am coming across the same issue, and to what was advise by my carrier is that my IMEI is black-listed. So I am needing to contact the insurance who had sent me my refurbish iPhone.

Reply

Unable to connect to carrier data

Similar questions