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IPhone 7 lost carrier connection when updating to 13.5.1

My phone said that I had to do the update to 13.5.1 to continue to have connectivity to my phone carrier.


My phone could not 'install' the update. Would no longer connect to my carrier.

After the update the the 'update' said that it could not connect to my internet ('No Service') although the rest of my phone functions, email, browser etc. could connect to internet.


My carrier Verizon could not fix this problem. They suggested that it might be a SIM circuit problem?


2 questions:

  1. Can this phone be repaired?
  2. Can Apple be responsible fix this problem since it was their update?


thank you!


iPhone 7, iOS 12

Posted on Jun 16, 2020 6:39 AM

Reply
Question marked as Best reply

Posted on Jun 16, 2020 8:20 AM

Take out SIM

Restart the phone

Reset Network settings (Settings,General. Reset...)

Put SIM back

2 replies

IPhone 7 lost carrier connection when updating to 13.5.1

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