My Apple Pencil's sensitivity is not working in the app Procreate

Hi. My Apple Pencil's sensitivity is not working in the app Procreate. I don't think the problem is the app. The app works fine but I can not have thicker strokes and thinner strokes when drawing. I have tried replacing the tip, unpairing and pairing it back, forgetting the pencil, playing with the app settings, and the app and iPad are up to date. The iPad and Pencil are just over a year old.



[Re-Titled by Moderator]

iPad, iPadOS 13

Posted on May 20, 2020 8:14 PM

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Question marked as Top-ranking reply

Posted on May 22, 2020 4:45 AM

As described, your Apple Pencil is displaying symptoms of a dead battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - and that the Lightning Port of your iPad is free from debris - whilst the Pencil is plugged-in to the Lightning Port of your iPad, verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find two identical entries for the Pencil (one each for the physical and Bluetooth connections).


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”.


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If purchased directly from Apple, if the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced when the Apple Stores eventually reopen.


Here is link to an excellent troubleshooting guide for the Apple Pencil. You may find it useful in working through additional diagnosis:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


I hope this information proves to be helpful in both diagnosing and resolving the problem.

4 replies
Question marked as Top-ranking reply

May 22, 2020 4:45 AM in response to PinkPony_

As described, your Apple Pencil is displaying symptoms of a dead battery - that will not accept or hold any charge.


Assuming that you do not have any other iPad charging issues - and that the Lightning Port of your iPad is free from debris - whilst the Pencil is plugged-in to the Lightning Port of your iPad, verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find two identical entries for the Pencil (one each for the physical and Bluetooth connections).


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”.


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If purchased directly from Apple, if the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced when the Apple Stores eventually reopen.


Here is link to an excellent troubleshooting guide for the Apple Pencil. You may find it useful in working through additional diagnosis:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


I hope this information proves to be helpful in both diagnosing and resolving the problem.

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My Apple Pencil's sensitivity is not working in the app Procreate

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